What we stand for
Made with ❤️ in Germany
We are cleverQ
We are appointment and waiting time management for service providers, authorities & service-oriented companies
Our team
Working together for better work
Our mission
Modern appointment and waiting time management for your citizens & customers
What is cleverQ
cleverQ is a SaaS hybrid platform for online appointment scheduling and a digital queuing system. Numerous extensions and a free app for customers/citizens enable you to digitize business processes and significantly increase your service quality.
What distinguishes cleverQ from other solutions?
We offer a symbiosis of solutions for customers who book an appointment in order to receive a service and those who come to you spontaneously as “walk-in customers” with the expectation of receiving a quick and uncomplicated service.
Software development made in Germany
Since its foundation in 2015, cleverQ®has become one of the most successful systems for waiting time and appointment management. In addition to the DACH region, we are also established abroad and are growing steadily (Sweden, Denmark, Austria, Switzerland, Luxembourg and the USA).
cleverQ Milestones
In planning
Location opening in the USA.
2024
New location in Dubai is founded.
2023
New locations in Scandinavia are launched. Expansion of the cleverQ portfolio with a wide range of hardware and software solutions
2022
Relocation to the new company headquarters in Großenaspe in Schleswig-Holstein.
2021
Strong growth in the healthcare sector (hospitals) and financial companies.
2020
Schleswig-Holstein's state ministries of finance trust cleverQ as a scheduling and queuing system for all locations. The Mitte location (Ratingen NRW) is launched.
2019
Danish Agency for International Recruitment and Integration (SIRI) places long-term contracts for all locations in Denmark.
2018
ADAC Weser-Ems places its first orders. The start of a long-term collaboration
2017
Launch of the cleverQ production environment and brand registration
2015
Foundation of B.I.C. GmbH with the aim of digitizing waiting time management
Satisfied customers
An excerpt from our satisfied customers
Danilo Schulz
Head of Communications/ Fundraising/ Public Relations
“We were looking for a simple solution for our test centers in order to optimize the processes for users and customers and our employees in the best possible way. This means short waiting times, transparency for customers and good handling for staff. cleverQ has delivered a suitable overall concept for us.”
Markus Ewald
Head of Department | Customer Service & Sales Services
“At SWP, service comes first. We wanted to transfer this service concept to the waiting room and make the stay as pleasant as possible for our customers and then came Corona. Now more than ever, we needed a solution for our customers. In future, customers will even be able to book appointments for a personal video consultation via the cleverQ platform. cleverQ was the right overall solution for us.”
Our locations & partners
cleverQ is a brand of B.I.C. GmbH
B.I.C. GmbH is a German developer and provider of innovative software solutions with a focus on waiting time and appointment solutions, as well as security applications in the field of IoT monitoring. You can find more information on the official website of B.I.C. GmbH: www.bic.com.de
B.I.C. GmbH Head Office
Am Farmböddel 7a
D-24623 Großenaspe
info@bic.com.de
+49(0)4327 25398 30
B.I.C. GmbH Central location
Ratingen | NRW
Local contact:
Jürgen, Specht
+49(0)4327 25398 52
B.I.C. GmbH Dubai location
Dubai Silicon Oasis
Building A1
Dubai, United Arab Emirates
Rebecca Pfeiffer
Tel: +971 (0) 50 293 7889
Mail: r.pfeiffer@cleverq.de
B.I.C. GmbH Location USA
Coming soon…
Solution Partner Germany
COM plan + service GmbH
Walter-Oehmichen-Straße 18
68519 Viernheim
Sebastian Sauer
Division Manager robot5
Tel: +49 6204 704 – 317
Fax: +49 6204 704 25 – 317
E-mail: sauer@cpls.de
Web: https://www.cpls.de/
Solution Partner Austria
Inform GmbH
Hermann-Gebauer-Straße 22
1220 Vienna
Austria (EU)
Erich Krejcirik
Tel: +43 1 258 72 84 0
Mobil: +43 664 450 77 77
Fax: +43 1 258 72 87
E-mail: erich.krejcirik@inform.at verkauf@inform.at
Web: www.inform.at
Solution Partner Dubai
FutureWave Technologies LLC
First Floor, Office No.2
Mohd Omar
Al Majid Bldg, Marrakech Street –
Umm Ramool Dubai P.O Box
238329
Bobby Mathew
Mail: bobby@futurewaveme.com
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