Updates 12-24

Updates December | 20.12.2024 Dear customers, A new update has been installed for your cleverQ system.   New update features that are already active: Features: Enhanced Confirmation Emails: In the confirmation emails sent to both customers and employees, service and request groups are now displayed, alongside the respective services and requests (if utilized on the…

Updates 11-24

Updates November | 15.11.2024 Dear customers,A new update has been installed for your cleverQ system. New update features that are already active: Features: New cleverQ appWe have developed a new cleverQ app with a completely new look and feel. This is now available in all app stores “cleverQ 3”. You can find more information here.…

Updates 09-24

Updates September | 03.09.2024 Dear customers, A new update has been installed for your cleverQ system.   New update features that are already active: Features: The notification tone for a new ticket and the pop-up display for a new ticket can now be set for each service. Updates: Our “SOS” module can now also be…

Updates 07-24-2

Updates july | 19.07.2024 Dear customers,A new update has been installed for your cleverQ system. New update features that are already active: Features It is now possible to store “Info PDFs” in different languages for services and requests.Important: the document name of the PDF document must contain the country abbreviation at the end of the…

Updates 07-24

Updates July | 02.07.2024 Dear customers, A new update has been installed for your cleverQ system.   New update features that are already active: Features: Standard appointment templates can now be selected in the administration groups area. A new column “Appointment canceled by” can now be displayed in the appointment list on the workstation. If…

Updates 05-24-2

Updates May | 24.05.2024 Dear customers,A new update has been installed for your cleverQ system. New update features that are already active: Features: services can now be displayed as “Not available” on the cleverQ web appointment pages. The service button is then displayed in light grey, with a note directly next to the service name…

Updates 05-24

Updates May | 13.05.2024 Dear customers,A new update has been installed for your cleverQ system. New update features that are already active: Features: a new “Date” column has been added to the workstation in the appointment list. The date on which the appointment takes place is displayed here. This is particularly important if the “Show…

How to shorten waiting times at public authorities

How to shorten waiting times at public authorities In public authorities, reducing waiting times is crucial for citizen satisfaction and operational efficiency. Excessive waiting times can lead to frustration among citizens and hinder the proper operation of government services. By implementing effective strategies to reduce government wait times, agencies can streamline their processes, improve service…

Updates 04-24

Updates April | 10.04.2024 Dear customers,A new update has been installed for your cleverQ system. New update features that are already active: Features: Appointment confirmations for a service by internal employees: If a service is configured so that an employee must confirm appointments, there is now a new setting parameter “Employee must confirm appointment within…