A modern & economical queuing system for managing your queues

made in germany

Are you looking for an innovative and economical solution for organizing your waiting area? cleverQ offers you all the advantages of a digital queuing system on site. Manage and organize your walk-in and appointment customers centrally via one platform.

Function overview
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Our hardware portfolio
Modern and multifunctional kiosksystem for waiting time and appointment management

cleverQ queuing system - the choice is yours

Create your own customised solution.

Are you looking for a digital queuing system, a high-performance and reliable kiosk system in conjunction with monitors, a conventional ticket dispenser or do you want to enable your customers to book appointments on site and online? With cleverQ, you can implement individual components quickly and easily in your company or combine your desired functions to create a first-class queuing system for managing your waiting areas, regardless of whether you have walk-in or appointment customers. Everything is controlled centrally via a user-friendly platform.

Modern kiosk systems

Our solution is compatible with the latest kiosk systems from various manufacturers for issuing appointments or tickets with or without a QR code. If desired, also in combination with centralized digital signage from the cloud. Our Kisok systems can be installed as free-standing units, wall-mounted units or table-top units, in a standard design or according to your individual requirements.

  • Touch kiosk systems
  • Multilingual
  • Ticket printers as free-standing devices,
  • Desktop printer for reception desks or as a wall installation.
  • Extensive appointment booking functions
  • Reliable ticket allocation
  • QR code registration
  • and many other functions
  • Planning, consulting, installation and commissioning by trained specialists.
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Modern and multifunctional kiosksystem for waiting time and appointment management
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Multifunctional kiosk system

Would you like to display your own services on your kiosk systems in addition to our queuing and appointment management functions? No problem. With the dual use mode of our multifunctional kiosk systems, you can integrate html pages and thus make all online services available on your service terminals.

  • Display HTML pages on kiosk system
  • Offer individual services on a kiosk system
  • Fully-fledged service system incl. digital keyboard for entering information
  • Reducing the workload for your employees
  • Continue to benefit from the advantages of a multilingual, modern queuing system
  • Manage your own services and queuing system centrally
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Queue management

cleverQ’s web queue management enables you to manage your walk-in and appointment customers centrally via one platform. Regardless of whether customers book an appointment online, use the app or take a ticket on site, everything is added to your digital queue centrally and in real time. Even if an appointment is canceled, free appointment slots are automatically released again and made available to your customers for booking.

  • Central management of walk-in and appointment customers
  • Real-time display of all appointment slots and people waiting in your queue
  • Data-supported, statistical evaluations of all processes in connection with appointment and waiting time management
  • Automatic release of appointment slots in the event of cancellation
  • Forward, defer or repeat calls
  • Blocking or releasing the issue of waiting labels
  • Access control in conjunction with a call
  • Assignment of rights for employees
  • Operation on request on your own servers or as hosting with German partners (Hetzner)
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Online & offline appointment service

With cleverQ, you can make your services available online quickly and easily so that your customers can book appointments with you (around the clock if they wish). You can book appointments on site either via our smart kiosk systems or conventionally via reception or telephone. Entering appointments is intuitive and easy for your employees.

  • Define individual services & concerns
  • Unlimited number of calendars & users
  • User roles & authorizations
  • Appointment templates
  • Weekly plans
  • Exceptional & public holidays
  • Location management
  • Provide appointments for video consultation
  • Setting up the system environment according to your requirements
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e-Tickets (digital waiting tickets)

With cleverQ’s web queue management, you can issue e-tickets (digital waiting tickets) via all common browsers. You do not need to install any additional software (SaaS – Software as a Service). Your customers reserve their waiting tickets simply by scanning a QR code with their cell phone or using the free cleverQ app.

Of course, you can supplement the concept with the issue of waiting tokens via kiosk systems or by your staff at the information desk.

  • Your customers do not need to be on site to take an e-ticket.
  • Waiting times on site are equalized
  • Draw tickets via the free cleverQ app,
  • via QR code,
  • on site at the kiosk system
  • Waiting time before the queue no longer has to be spent in the waiting area (queue and remaining waiting time is displayed on the smartphone in real time).
  • Automatic call-up via smartphone
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Monitors & Displays

Our queuing displays are versatile and reliable On request, we can expand your queuing monitors into fully-fledged digital signage solutions that allow you to centrally manage, plan and play out the latest information, news, or advertising. An individual display of your queuing screen is easily possible and adaptable to your CI.

  • LED displays in a wide range of sizes
  • Digital signage connection
  • Individualization of the queuing masks
  • Multilingualism
  • Desired installation as free-standing monitors, as wall installation or as desktop version
  • Central control of the displays with cleverQ Web-Control, conveniently via web browser
  • Planning, consulting, installation and commissioning by trained specialists.
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cleverQ Industries

Industry-specialized queuing systems

Our queuing systems and installations are specialized in the areas of public authorities, finance, utilities, healthcare, public transport, logistics and professional service providers.

Vaccination centers

Authorities

Retail trade

Hospitals & practices

Furniture & Kitchens

Insurances

Provider

Mobility

Banks & Savings Banks

Real estate management

Education

Leisure & Travel

Logistics

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cleverQ queuing system

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Modern and multifunctional kiosksystem for waiting time and appointment management

cleverQ modules

Useful functions and extensions for the cleverQ queuing system

Statistics

Data-supported, statistical evaluations of all processes of your queuing system.

e-ticket

No hardware, no investment, no paper, eco-friendly, simple.

Appointment management

Professional online appointment booking system at a reasonable price.

Accessible web appointments

Enable people with physical disabilities to book your services.

Calendar sync

Appointments are automatically synchronized by the cleverQ appointment system and displayed in your calendar.

Video consultation

Online appointments for video consultation (Zoom, MS Teams, Felxperto, BigBlueButton).

SOS

Request help in your office at any time, even across locations.

Access control

Automatically restrict access to areas in connection with your queuing system.

Pager

Digital customer queuing without smartphone or paper tickets.

Public Page Information

Inform your customers on your individual website about the number of people currently waiting, the average waiting time, or the last call.

Voice output

Call up waiting numbers via audio using customizable announcements.

Customer feedback

Customer satisfaction analyses for
Service optimization.

Digital Signage

Infotainment and queuing display on one monitor. Powered by picturemachine.

Ready for your new queuing system?

Would you like to test the cleverQ queuing system for your company or book it directly? Just send us a short message and we will get back to you immediately.