Patient queuing system, patient logistics, process optimization and much more.
Solutions for queue and appointment management in hospitals & health centers
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Process optimization in hospitals
Our solutions for hospitals and health centers
Thanks to cleverQ, you can optimize your entire patient logistics with a single system. From patient queuing systems to business analytics and security systems, discover our appointment and waiting time management solutions tailored to hospitals and the healthcare sector.
Patient queuing system
Optimize your patient logistics with a modern queuing system. Combined with our multifunctional kiosk systems and online appointment booking, you can streamline the entire patient journey, eliminating queues at every stage of the process.
Business Analytics
Enhance your hospital's performance with real-time and historical data from the entire patient logistics process. Make informed, data-driven decisions with **cleverQ Business Analytics**.
Increase station security
Quickly request assistance within or across wards with the cleverQ SOS module, specially designed to streamline patient admissions.
Patient queuing system
The cleverQ concept for patient admission integrates multifunctional kiosk systems, e-tickets, paper tickets, self-check-in options, online appointment booking, and many other features that simplify the admission process, reduce staff workload, and enhance patient service. All functionalities are centrally managed within a single application.
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Patient Admission with E-Tickets (Digital Waiting Tokens)
Streamline your patient admission process with e-tickets, providing digital waiting tokens for a more efficient and seamless experience. - Conventional patient admission with paper ticket
- Multifunctional, multilingual kiosk systems
- Self-admission of patients on kiosk systems (medical history forms)
- Forwarding patients to any ward
- Prioritize patients in the queue based on urgency with a triage-based queuing system
- Consistent Ticket Number
- Online appointment booking
- Automatic booking of follow-up appointments
- Comprehensive appointment confirmation that includes all essential details
- Automatic on-site appointment verification on kiosk systems
- Patient call via push message and/or via call monitors
Business Analytics
cleverQ offers comprehensive evaluations of your patient logistics, using both real-time and archived data. Graphically presented analyses of key process workflows help you identify workload peaks, processing times, and average waiting times, providing valuable insights to optimize operations.
With these evaluations, you can make data-driven decisions to enhance patient service and optimize personnel planning. cleverQ Statistics allows you to analyze the following data:
- Number of Tickets Issued
- Average waiting time
- Maximum waiting time
- Throughput times of the stations
- Number of Completed Calls
- Peak times
- and much more.
Increase station security
The cleverQ SOS module provides hospitals with a reliable emergency alert system to quickly request help in critical situations. It allows staff and security teams to be notified in real time, across locations, via a web browser or dedicated app. Two types of alarms are available: a silent group alarm for discreet assistance and an emergency alarm that notifies all personnel. This system enhances hospital security, offering effective protection for both staff and patients.
- Trigger alarm with web browser (cleverQ workstation)
- Trigger alarm with installed application on work device
- Customizable Recipient Alerts
- Alert entire locations
- Cross-Location Alarm Triggering
- Trigger silent alarms
- Trigger alarm with audio warning signal
- Hotkeys or key combinations for alarm triggering freely definable
- Avoidance of false alarms by asking for confirmation before triggering the alarm
Monitors & Displays
Our queuing displays are versatile and reliable Upon request, we can upgrade your queuing monitors into comprehensive digital signage solutions. This enables you to centrally manage, schedule, and display the latest information, news, or advertising with ease. We set up an individual display of your queuing screen and adapt it to your CI.
- LED displays in a wide range of sizes
- Digital signage connection
- Individualization of the queuing masks
- Multi-language support
- Optional installation as free-standing monitors, as a wall installation or as a desktop version
- Central control of the displays with cleverQ Web-Control, conveniently via web browser
- Planning, consulting, installation and commissioning by trained specialists.
Key Components for Optimizing Station Workflows
cleverQ modules
Useful functions and extensions that could be of interest to you
cleverQ GDPR & data protection
As a provider of SaaS (Software as a Service), the data protection and IT security of our customers and our own infrastructure is one of the most important challenges we face. We guarantee data security on several levels.
On the one hand, we cooperate with well-known hosters (such as Hetzner) to ensure that our digital services are available, performant and protected at all times, while on the other hand we comply with all GDPR regulations and periodically renew our ISO 27001 certificate (information security management systems).
A solution with real added value
Would you like to test cleverQ for your company or book it directly? Just send us a short message or give us a call.
