cleverQ e-Ticket

Your new, digital queuing system

Without hardware, without investment, without paper, convenient.

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What is the cleverQ e-Ticket?

cleverQ e-Ticket is a hardware-independent, virtual queuing system that allows you to organize and manage your queues quickly and easily.

All you need for setup and operation is a web browser and an internet connection.

In just a few steps, you digitize your waiting area and enable your customers to quickly and easily book digital waiting tickets (e-tickets) with you.

Reserving e-tickets is possible with the free cleverQ app or via QR code scan with your smartphone (web-app browser ticket).

Set up cleverQ e-Ticket | Set up in just a few steps, ready to use immediately.

Registration

Simply write us a message. We will set up your personal cleverQ account immediately. You want to convince yourself first? We will be happy to provide you with a test account.

Login

As soon as we have provided you with an account, you can log in at cqm.cleverq.de and get started right away.

Create queue

You can intuitively and easily create and manage your queues.

Provide e-tickets

You have the choice. either issue e-tickets on the free cleverQ app with QR codes that you can create directly in the administration interface or via SMS.

How to use cleveQ e-Ticket

Your customers/citizens scan your QR code or reserve an e-ticket directly in the cleverQ app. This automatically places them in the digital queue.

Your customers do not have to stay in your waiting area and can move freely until you call them. The e-ticket shows how many people are waiting prior to your own call.

Your customers are called on your smartphone via the e-Ticket. Alternatively, the cleverQ e-Ticket can also be called via SMS.

10 reasons to choose the cleverQ e-Ticket

Customers do not need an app or registration to use the e-ticket

No hardware and assembly required

No longer necessary to stay in waiting rooms or buildings

Regulated and simple call of waiting persons

Quickly set up and ready to use

No investment necessary thanks to SaaS principle (Software as a Service)

Call also possible via SMS or push messages (free cleverQ app)

Unlimited number of workstations for calling waiting people

cleverQ Web App e-Ticket | without installation

Display of ticket number and position in queue

Calling tickets with destination display

Pause and reactivate tickets

Close tickets

cleverQ e-Ticket with SMS

If your customers have trouble scanning your QR code or don’t have an internet connection, they can register at your front desk with their phone number and will then be called via SMS notification.

  • Without app

  • Without QR code

  • Message in SMS notification freely definable

cleverQ e-Ticket without smartphone.

Independently take advantage of the e-ticket.

If your customers do not have a smartphone, they can be easily queued with pagers.

This way you ensure that every person can use your service and at the same time enjoy the benefits of a smartphone. They don’t have to wait in your waiting room to be called and are free to move around until called.

With cleverQ e-Ticket you get a fail-safe and reliable system for your queue management.

Without cleverQ e-Ticket

Bound to queues and waiting rooms. Problematic implementation of hygiene concepts and distancing.

With cleverQ e-Ticket

Customers/citizens can move freely and spend their waiting time e.g. in the car or park. There is no need to stay in the waiting rooms.

cleverQ e-Ticket Workstation

With cleverQ e-Ticket you can manage your queues quickly, easily and reliably.

No matter whether you have one employee or a hundred. Whether your queue consists of one person or a hundred, cleverQ e-Ticket ensures a regulated call sequence and organized work.

  • Simple and functional user interface
  • Call, forward, park or close tickets
  • Multiple “concerns” (services) can be defined per workstation
  • Overview of the current queue
  • Overview of called (active) tickets
    Search function for the ticket list

cleverQ e-Ticket Statistic

Get a detailed overview of the processing and organization of your customer flows. Graphically prepared evaluations of the most important process flows help you to view workload peaks, processing time or average values for waiting time. With these evaluations, you can make data-based decisions to improve customer service and employee efficiency.

  • Number of e-tickets booked
  • Average waiting time
  • Maximum waiting time
  • Processing time
  • Number of appeared calls
  • Timeline with number of e-tickets (detect peak times)

cleverQ e-Ticket Industries

Our queuing systems and equipment specialize in government, finance, public utilities, healthcare, public transportation, logistics, and professional service providers.

Discover industry solutions

Public administrations

(job centers, registration offices, citizens’ offices)

Benefit from centralized management of your appointment and walk-in customers with a customized system for government agencies.

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Retail

(supermarkets, pharmacies, shopping centers)

Simple & reliable system for customer and queue control. 

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cleverq-logistik-loesungen

Logistics

(handling, loading ramps, entrances and exits)

A modern appointment and waiting time management system to optimize your process control during arrival, registration, loading and unloading.

View industry solution
stadtwerke-pforzheim-aufrufmonitor-cleverq

Service provider

(public utilities, banks, insurance companies)

Benefit from centralized management of your appointment and walk-in customers with a customized system for utilities.

View industry solution

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Discover modules

Further modules and extensions for the management of your queues and appointments

Discover our modules

A major advantage of cleverQ is its flexibility and scalability. With extensions for your appointment or queuing system, you can add useful functions with little effort.

Statistics

Data-supported, statistical evaluations of all processes of your queuing system.

e-ticket

No hardware, no investment, no paper, eco-friendly, simple.

Appointment management

Professional online appointment booking system at a reasonable price.

Accessible web appointments

Enable people with physical disabilities to book your services.

Calendar sync

Appointments are automatically synchronized by the cleverQ appointment system and displayed in your calendar.

Video consultation

Online appointments for video consultation (Zoom, MS Teams, Felxperto, BigBlueButton).

SOS

Request help in your office at any time, even across locations.

Access control

Automatically restrict access to areas in connection with your queuing system.

Pager

Digital customer queuing without smartphone or paper tickets.

Public Page Information

Inform your customers on your individual website about the number of people currently waiting, the average waiting time, or the last call.

Voice output

Call up waiting numbers via audio using customizable announcements.

Customer feedback

Customer satisfaction analyses for
Service optimization.

Digital Signage

Infotainment and queuing display on one monitor. Powered by picturemachine.

Interested in our solutions?

You would like to test cleverQ for your company or book directly? Just send us a short message and we will get back to you right away.