cleverQ e-ticket

Your new digital call system

No hardware, no investment, no paper, eco-friendly, simple.

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What is the cleverQ e-ticket?

cleverQ e-Ticket is a hardware-independent, virtual call system that allows you to organize and manage your queues quickly and easily.

All you need for setup and operation is a web browser and an Internet connection.

Digitize your waiting area in just a few steps and enable your customers to reserve digital waiting tickets (e-tickets) quickly and easily.

You can reserve e-tickets using the free cleverQ app or by scanning the QR code with your smartphone (browser ticket).

Set up cleverQ e-ticket | Set up in just a few steps, ready to use immediately.

Registration

Simply write us a message. We will set up your personal cleverQ account immediately. Want to see for yourself first? We will also be happy to provide you with a test account.

Login

As soon as we have provided you with an account, you can log in at cqm.cleverq.de and get started straight away.

Create queue

You can create and manage your queues intuitively and easily.

Provide e-tickets

You have the choice. You can either issue e-tickets on the free cleverQ app with QR codes, which you can create directly in the administration level, or via SMS.

Use cleveQ e-Ticket

Your customers/citizens scan your QR code or reserve an e-ticket directly in the cleverQ app. They are then automatically added to the digital queue.

Your customers do not have to stay in your waiting areas and can move freely until you are called. The e-ticket shows how many people are waiting before you are called and the person waiting can make their way to the service counter / waiting area in good time.

Your customers are called up on their smartphone via the e-ticket. Alternatively, the cleverQ e-ticket also allows you to call them via SMS.

10 reasons to choose the
cleverQ e-ticket

Customers do not need an app or registration to use the e-ticket

No hardware and installation required

No more need to stay in waiting rooms or buildings

Regulated and simple calling of waiting persons

Pandemic-proof accommodation solution for waiting persons

Quickly set up and ready for use

No investment necessary thanks to the SaaS principle (Software as a Service)

Call also possible via SMS or push messages (free cleverQ app)

Unlimited number of workstations for calling waiting customers

cleverQ e-Ticket Web App Features | No installation necessary

Display of the ticket number and position in the queue

Calling up tickets with seat display

Pause and reactivate tickets

Close tickets

cleverQ e-ticket with SMS

If your customers have problems scanning your QR code or do not have an internet connection, they can register at your reception desk with their telephone number and will then be called via SMS notification.

  • Without app
  • Without QR code
  • Without stress
  • Text in SMS notification freely definable

cleverQ e-ticket without a smartphone.

Use the advantages of the e-ticket independently.

If your customers do not have a smartphone, they can easily be added to the queue with pagers.

This ensures that every person can use your service and at the same time benefit from the advantages of a smartphone. They do not have to wait in your waiting room for the call and can move around freely until they are called.

With cleverQ e-Ticket you get a fail-safe and reliable system for your queue management.

Without cleverQ e-ticket

Tied to queues and waiting rooms. Problematic implementation of hygiene concepts and distancing rules.

With cleverQ e-Ticket

Customers/citizens can move around freely and spend their waiting time in the car or park, for example. No more need to stay in the waiting room.

cleverQ e-Ticket Workstation

With cleverQ e-Ticket, you can manage your queues quickly, easily and reliably.

No matter whether you have one employee or a hundred. Regardless of whether your queue consists of one person or a hundred, cleverQ e-Ticket ensures a regulated call sequence and organized work.

  • Simple and functional user interface
  • Call up, forward, park or close tickets
  • Several “concerns” (services) can be defined per workstation
  • Overview of the current queue
  • Overview of called (active) tickets
  • Search function for the ticket list

cleverQ e-Ticket statistics

Get a detailed overview of the processing and organization of your customer flows. Graphically prepared evaluations of the most important process flows help you to view workload peaks, processing times or average values for waiting times. With these evaluations, you can make data-based decisions to improve customer service and employee efficiency.

  • Number of e-tickets booked
  • Average waiting time
  • Maximum waiting time
  • Processing time
  • Number of Completed Calls
  • Timeline with number of e-tickets
    (recognize peak times)
  • etc.

What our customers say

Our customers report first-hand on their experience with cleverQ solutions. Learn from successfully implemented projects how we help companies to optimize service, employee satisfaction and the customer journey.

Sparkasse Nürnberg

Andreas Rogler: Project manager

Our aim was to make everyday life a little easier for everyone. For customers as well as for the employees on site. Before cleverQ, the waiting area was…

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ADAC Saarland e.V

Marc Luckas: Sales Manager

Our aim was to make everyday life a little easier for everyone. For customers as well as for the employees on site. Before cleverQ, the waiting area was…

read more

Butcher's shop Klink

Max Klink: Managing Director

We are always on the lookout for new solutions to offer our customers the best possible shopping experience. The decision to use the cleverQ call system…

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Pforzheim municipal utilities

Marcus Ewald: Head of Customer Service and Sales Services Department

At SWP, service comes first. We wanted to make this service concept…

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Tax administration SH

The solution – online appointment booking & service tickets
The cleverQ online appointment management system is used by the tax offices of the state of Schleswig-Holstein. Citizens can use it to easily book appointments…

read more

Johanniter

Danilo Schulz: Head of Communications, Fundraising and Public Relations

We were looking for a simple solution for our test centers to simplify processes for users and customers.

read more

cleverQ e-Ticket industries

Our queuing systems and installations are specialized in the areas of public authorities, finance, utilities, healthcare, public transport, logistics and professional service providers.

Discover industry solutions

Authorities

(job centers, registration offices, citizens’ offices)

Citizens reserve an e-ticket and spend the waiting time where they want (car, café, etc.)

View industry solution
aufrufsystem-banken-finanzwesen

Retail trade

(supermarkets, pharmacies, shopping centers)

Customers reserve an e-ticket and can continue shopping until they are called.

View industry solution
cleverq-logistik-loesungen

Logistics

(handling, loading ramps, entrances and exits)

cleverQ is suitable for all companies that generate waiting times through customer service…
View industry solution
stadtwerke-pforzheim-aufrufmonitor-cleverq

Service provider

(public utilities, banks, insurance companies)

cleverQ is suitable for all companies that generate waiting times through customer service…
View industry solution

Are you interested in the
cleverQ e-ticket?

Request advice
Discover modules

Further modules and extensions for managing your queues and appointments

Statistics

Data-supported, statistical evaluations of all processes in your call system

Appointment management

Benefit from the advantages of a professional online appointment booking system at a reasonable price

Accessible web appointments

Enable people with physical disabilities to book your services

Calendar sync

Appointments are automatically synchronized by the CleverQ appointment system and displayed in your calendar.

Video consultation

Assign online appointments for video consulting (Zoom, MS Teams, Felxperto, BigBlueButton

SOS

Request help in your office at any time, even across locations.

Access control

Automatically restrict access to areas in connection with your call system

Pager

Digital customer call without smartphone or paper tickets

Public Page Information

Inform your customers on your individual website about the number of people currently waiting, the average waiting time, or the last call.

Voice output

Call up waiting numbers via audio using freely customizable announcements

Customer feedback

Customer satisfaction analyses for
service optimization

Real added value for customers & citizens

Would you like to test the cleverQ e-ticket module for your company or book it directly? Just send us a short message and we will get back to you immediately.

made with ❤️ by cleverQ